At NZ Fashion, we want you to be completely satisfied with your purchase.

• Order Cancellation: Orders can be cancelled within 24 hours of placing the order by contacting our support team. Once shipped, orders cannot be cancelled.

• Refunds: Refunds are processed only for damaged, defective, or incorrect products. Please report such issues within 7 days of delivery with photo/video proof.

• Return Process: To initiate a return, contact us at [your support email]. Items must be unused, in original packaging, and accompanied by proof of purchase.

• Refund Timeline: Once approved, refunds will be processed to your original payment method within 7-10 working days.

• Non-Refundable Items: Sale items, gift cards, and personal care products are not eligible for return or refund.